Returns, Right of Withdrawal & Legal Guarantee

BestWhisky.be is operated by MARY PITSY LEON & PARTNERS Comm. V - dept. DONNAN MCBAIN & WEALY WORKS, hereinafter referred to as "the Seller".

1. Right of Withdrawal

1.1 In accordance with Belgian and European consumer protection legislation, consumers purchasing products online have the right to withdraw from their purchase within 14 calendar days without providing a reason.

1.2 The withdrawal period begins on the day after the consumer, or a third party designated by the consumer other than the carrier, receives the goods. For orders delivered in several shipments, the period begins after receipt of the final shipment.

1.3 To exercise the right of withdrawal, the consumer must inform the Seller of their decision before the withdrawal period expires.

Notification may be submitted by email, through the website's contact form, or by post to:

MARY PITSY LEON & PARTNERS Comm. V - dept. DONNAN MCBAIN & WEALY WORKS

Klerkenstraat 3
8610 Zarren
Belgium

The consumer may use the model withdrawal form provided below, but its use is not mandatory. Where available, the consumer may also use the online withdrawal function on BestWhisky.be.

2. Returning Products

2.1 Following notification of withdrawal, the consumer must return the goods without undue delay and no later than 14 calendar days after communicating their decision to withdraw.

2.2 Products must be carefully packaged to prevent damage during return transport. Whenever possible, we recommend using the original packaging.

2.3 Consumers are responsible for the direct cost of returning goods when exercising their right of withdrawal, unless otherwise agreed or required by law.

2.4 Consumers may inspect products to establish their nature, characteristics and functioning, as they would reasonably be permitted to do in a physical shop.

The consumer may be held responsible for any reduction in value resulting from handling beyond what is necessary for this purpose.

2.5 For whisky, rum, gin and other alcoholic beverages, we recommend returning bottles unopened, with their original seals, labels and packaging intact.

Opening or consuming a product may result in a reduction in value. Any deduction will be assessed individually and in accordance with applicable consumer protection legislation.

3. Exceptions to the Right of Withdrawal

3.1 The statutory right of withdrawal does not apply to products or transactions that fall within the exceptions established by Belgian and European law, including:

• Goods made to the consumer's specifications or clearly personalised.

• Goods liable to deteriorate or expire rapidly.

• Sealed goods that are unsuitable for return for health protection or hygiene reasons, where the seal has been broken after delivery.

• Alcoholic beverages whose price was agreed upon when the contract was concluded, where delivery can only take place after 30 days and their actual value depends on market fluctuations beyond the Seller's control.

3.2 These exceptions will only be applied where the relevant legal conditions are satisfied.

The mere fact that a product is an alcoholic beverage does not automatically exclude the statutory right of withdrawal.

4. Refunds

4.1 Where the consumer validly exercises the right of withdrawal, the Seller will refund all payments received for the returned goods, including the applicable standard delivery costs.

4.2 If the consumer selected a delivery method more expensive than the least expensive standard delivery option offered, the additional delivery charges will not be refunded.

4.3 Refunds will be processed within 14 calendar days after the Seller has been informed of the consumer's decision to withdraw.

The Seller may withhold reimbursement until the returned goods have been received or until the consumer has provided evidence of having returned them, whichever occurs first, where permitted by law.

4.4 Refunds will be issued using the same payment method used for the original transaction, unless the consumer expressly agrees otherwise. No additional refund fees will be charged.

4.5 Where only part of an order is returned, any refund of delivery charges will be determined in accordance with applicable law.

5. Damaged, Incorrect or Missing Products

5.1 Consumers are encouraged to inspect their orders upon delivery.

If a bottle arrives broken, damaged, leaking, incorrectly supplied or missing, the consumer should contact BestWhisky.be as soon as reasonably possible.

5.2 To help us investigate and resolve the issue efficiently, we recommend providing:

• The order number.

• A description of the problem.

• Photographs of the product and its packaging, where available.

These recommendations do not limit the consumer's statutory rights.

5.3 Where products are damaged, incorrect or otherwise non-conforming, the Seller will provide an appropriate remedy in accordance with applicable consumer protection legislation.

5.4 Consumers will not be charged return shipping costs for goods returned as part of a valid statutory guarantee claim.

6. Legal Guarantee and Product Conformity

6.1 All products sold to consumers through BestWhisky.be are covered by the statutory legal guarantee provided under Belgian law.

For new consumer goods, the legal guarantee generally covers conformity defects that become apparent within two years from delivery.

6.2 Consumers must inform the Seller of a conformity defect as soon as reasonably possible and, in accordance with Belgian law, no later than two months after discovering it.

6.3 Where a product does not conform to the sales contract, the consumer is entitled to the remedies provided by law.

Depending on the circumstances, these may include:

• Repair or replacement, free of charge.

• An appropriate reduction in the purchase price.

• Termination of the contract and reimbursement, where legally justified.

Repair or replacement must be provided within a reasonable period and without significant inconvenience to the consumer.

6.4 Repair or replacement may be refused where impossible or where it would impose disproportionate costs, in accordance with applicable law.

Where the statutory conditions are met, the consumer may request a price reduction or termination of the contract.

6.5 The legal guarantee does not cover damage resulting solely from improper use, accidental damage after delivery, or handling contrary to reasonable product instructions, provided that such damage is not attributable to an existing conformity defect.

6.6 Nothing in these terms excludes or restricts any mandatory consumer rights, including rights relating to hidden defects where applicable.

7. Complaints and Customer Service

7.1 For questions concerning returns, refunds, damaged deliveries or legal guarantee claims, consumers may contact BestWhisky.be through the website's contact form or by writing to:

MARY PITSY LEON & PARTNERS Comm. V - dept. DONNAN MCBAIN & WEALY WORKS

Klerkenstraat 3
8610 Zarren
Belgium

7.2 We aim to handle complaints fairly and within a reasonable time.

7.3 These terms are governed by Belgian law, without prejudice to mandatory consumer protection rights applicable in the consumer's country of habitual residence.

8. Model Withdrawal Form

Complete and return this form only if you wish to withdraw from your purchase.

To:
MARY PITSY LEON & PARTNERS Comm. V - dept. DONNAN MCBAIN & WEALY WORKS
Klerkenstraat 3
8610 Zarren
Belgium

I/We hereby give notice that I/we withdraw from my/our contract of sale for the following goods:

Product(s): __________________________

Order number: _______________________

Ordered on: _________________________

Received on: ________________________

Consumer's name: ___________________

Consumer's address: _________________

Date: ______________________________

Signature (only if submitted on paper): __________________

BestWhisky.be — Please drink responsibly.